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FAQs Customer Care Center


Q. What are eStatements?
A. eStatements is a service that allows our customers to receive their monthly bank statement online rather than by regular mail.

Q. Who can take advantage of eStatements?
A. Village Bank customers who have an active Village Bank deposit account, an email address and Village Online Banking can sign up to view eStatements. 

Q. How do I sign up for eStatements?
A. To sign up for eStatements, you must first sign up for Village Online Banking. Once you have logged into Village Online Banking, you can click the “eStatement” tab and follow the prompts.

Q. Is it necessary to have Village Online Banking in order to receive eStatements?
A. Yes, eStatements are now integrated with Village Online Banking.

Q. How long will my eStatements be available online?
A. If your account was opened before March 2012, your eStatements will be available for a rolling 72 months starting with March 2012. If you had eStatements before we changed to our new eStatement system, you will have a rolling 72 months from the date of the earliest statement you had accumulated in the other eStatement program prior to the Bank converting over to the new system.

Q. Are there any special technical requirements?
A. eStatements are produced in a PDF format. In addition to having Internet access, you will need to have Adobe Acrobat Reader, which is available to download free of charge.

Q. Can I have all of my deposit account statements delivered via eStatements?
A. Yes, you can register all of your deposit accounts for eStatements.

Q. How do I know when my new statement is ready each month?
A. Every month, the eStatements service sends an email to subscribers notifying you that your newest statement is ready to be viewed. Note: This is just a notification that the eStatement is ready to be viewed online. No personal information is sent in this notification. In order to insure delivery of this notification, please be sure to whitelist the village-bank domain within your email system.

Q. What is the fee for eStatements enrollment?
A. The Village Bank’s eStatement service is free.

Q. Who do I contact if I have any questions regarding eStatements?
A. If you have any questions regarding eStatements, call our Customer Care Center at (617) 969-4300.