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FAQs Customer Care Center


Q:  When will the recipient receive the funds?
A:  The timing to receive the funds depends on the type of account used to make the payment. The delivery speed will be displayed when you schedule the payment. It could take additional time if your contact has not used Popmoney or if they have to log in and accept the payment. If you are sending the payment notification through email and your contact wants to collect the funds into an account the recipient must provide account information by 10 PM Pacific Time in order to receive the funds the next business day.

Q:  How much does it cost to send money? What about requesting money?
A:  The fee depends on the amount of money being transferred and the delivery speed. The fee ranges from $0.75 to $2.50. 

Q:  Do payments sent to me expire?
A:  Yes. You have 10 days from the date you receive the payment notification to provide your account information.

Q:  What happens when a payment someone sent me expires?
A:  You have 10 days from the send date to provide your account information. When a payment expires, the funds are returned to the sender. Please contact your sender to request another payment if you still wish to receive the funds.

Q:  When will funds be available in my account?
A:  Your funds will be available as early as one business day from the date that you provide your account information. You will receive a confirmation email when the credit is sent to your bank account with the date the funds will be in your account.

Q:  When will I receive the funds I request?
A:  The person you requested money from has to sign up with Popmoney, if not registered already. Once ther person logs in, and pays the request, you should receive the payment within three business days. The payment will be deposited into the account you selected when sending the request.

Q:  Do I pay a fee if my request is not paid?
A:  No. A fee will be deducted only if you receive a payment. No fee will be charged if the request is not paid.

Q:  How long do I have to pay the request?
A:  All requests are valid for 30 days. After 30 days, the requests expire and they will no longer show in your To Do list.

Q:  How much can I pay?
A:  You can pay up to the amount requested or up to the limit you are allowed to send. You cannot pay an amount higher than that.   If the request is open (no amount specified), then you will be able to pay up to the limit the requestor is allowed to receive or the limit you are allowed to send. Some requests may be fixed and so you may not be able to change the payment amount at all.

Q:  Can I send money internationally?
A: No, currently you can only use Popmoney to send money within the United States. If you send a payment to your contact's email or mobile number, your contact will be required to provide a U.S. bank account to receive the funds. Otherwise, the payment cannot be processed and the funds will be returned to your bank account.