Q. What is Mobile Deposit?
A. Mobile Deposit lets you use your mobile device to deposit checks remotely at your convenience.
Q. Does The Village Bank offer Mobile Deposit?
A. Yes. Mobile Deposit is available within The Village Bank App, which is available for your iPhone®, iPad® and Android® devices. You can download the app by visiting the App Store® (iOS) or Google Play®. Simply log in to the app and click on the Deposits tab.
Q. What types of checks can I deposit through Mobile Deposit?
A. We will accept checks made payable to you, drawn on a U.S. bank. We will not accept checks made payable to others, traveler’s cheques, returned checks, treasurer’s checks, money orders, foreign checks, substitute checks, altered checks, postdated and stale dated checks (more than 6 months old).
Q. How do I endorse the back of the check?
A. Sign the back of the check, write your account number, and the words “For TVB Mobile Deposit Only”.
Q. What do I do with the physical check once it has been accepted by the Bank?
A. Please retain the physical check for 30 days. After 30 days, please shred/destroy the check.
Q. What is the limit for Mobile Deposit?
A. You may deposit up to $3,000 worth of checks each business day.
Q. I regularly deposit checks that are larger than the daily limit. Is it possible to have my limit raised?
A. Yes. Call our Customer Care Center at (617) 969-4300 or send a secure message within Village Online Banking. Limit changes are reviewed on a case-by-case basis.
Q. I made a deposit into my account via Mobile Deposit, why isn’t it showing in my account?
A. Typically, Mobile Deposits that are received and accepted before 6 PM EST on a business day will be posted to your account on the next business day. If your deposit is received after 6 PM EST we will consider your deposit made on the next business day.
Q. How do I check the status of my deposit?
A. Within the Village Bank App, click on ‘Deposits’, then choose ‘View Deposit History’. Select the deposit you wish to inquire about to view the status of the deposit.
Q. What does it mean when the deposit status is Accepted, Pending or Failed?
A. Accepted: The Bank approved your deposit and it will be posted to your account on the next day. Pending: The Bank has received the deposit and is reviewing it. Failed: The Bank rejected the deposit and will be contacting you with further information.
Q. Why can’t I make a Mobile Deposit into my savings account?
A. Currently, Mobile Deposit is available for checking accounts only. After the deposit is accepted and has posted to your account, you may transfer the funds to your savings account via the app.
Q. What if I do not want Mobile Deposit?
A. To deactivate Mobile Deposit, contact our Customer Care Center at (617) 969-4300 or send a secure message within Village Online Banking and we will turn the functionality off for you. If you would like to have access to Mobile Deposit in the future, contact us and we will return the functionality to you.
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