COVID-19 Information
Your safety comes first.
The COVID-19 pandemic continues to affect all aspects of our lives. Here at The Village Bank, positive cases and exposures have challenged our ability to fully staff our eight branch locations. The safety of our customers, community, and team members remains a top priority. Effective Monday, January 10, 2022, we are temporarily modifying our branch hours in response to the recent surge of the omicron variant. Please continue to visit this page as we update our customers and community.
Visiting
MODIFIED HOURS (effective January 10, 2022)
All Village Bank branches will be open Monday through Friday from 9:00 a.m. to 3:00 p.m., and Saturday from 9:00 a.m. to 12:00 p.m.
*The Auburndale branch will be open from 9:00 a.m. to 6:00 p.m. on Thursdays.
*The Nonantum branch will be open from 9:00 a.m. to 6:00 p.m. on Fridays.
*Our Corporate Office and Loan Center at 320 Needham Street will remain fully open at regular hours. We encourage customers to call their Bank representative ahead of time if they plan to visit the Corporate Office and Loan Center.
Customers who visit our branches will find the following:
- Face coverings are required for customers and employees at all Village Bank locations with the exception of the Wayland branch. Those who wish to wear face coverings inside the Wayland branch are welcome to do so.
- Plexiglass dividers will remain in place at each teller window and in each platform office.
- Hand sanitizer will be available in all branches, and nanoseptic skins will remain on high-touch surfaces.
- Transactions slips are now available in check-writing desks.
- Chairs have been placed back into lobbies. Lollipops are available!
- Coffee stations, computer kiosks and business tables are available.
The Village Bank has taken steps to protect our community, including:
- Educating our employees about signs of the virus, safety protocols, and the importance of proper hygiene.
- Instituting contingency plans with our vendors and partners to ensure services continue to be delivered with no interruption for our customers.
- Encouraging employees to remain at home if they are not well.
- Continuing to regularly clean and disinfect all areas of the bank, especially high-touch areas.
- Convening our internal contingency planning committees regularly to monitor the situation and adapt plans, as necessary.
For the safety of our employees and other customers, we ask that customers refrain from entering our branch offices if any of the following apply:
- You or someone in your household is being observed for or has COVID-19 (Coronavirus) or
- You or someone in your household is experiencing or has in the last 14 days any COVID-19 symptoms as identified by the CDC (runny nose, sore throat, fever of 100.4 or more).
If you or someone in your household is suffering from COVID-19 related symptoms and needs assistance with your banking, please call us at (617) 969-4300 and we will work with you to find a solution to your needs remotely.
Fraud Prevention
The Federal Trade Commission (FTC) has issued an update on potential fraud risks as a result of the coronavirus. To learn more about these risks and ways you can protect yourself, visit the Federal Trade Commission’s coronavirus page.
Let's Get Started
For more information or answers to any questions, please visit our Customer Care Center, use our Contact Form, or call us at (617) 969-4300.
