COVID-19 Information

Your safety comes first.

The safety of our customers, community, and team members is our top priority. As we continue to manage the ongoing situation, we will post updates here to keep our customers and community informed.

Visiting

All of our branches with the exception of Lasell Village are open. Our Corporate Office and Loan Center at 320 Needham Street is available by appointment by calling (617) 969-4300.

We have implemented the following precautionary measures:

  • Plexiglass dividers have been installed at each teller window.
  • Markers are placed on the lobby floors to assist with social distancing and direct customer flow.
  • All transactions, including account opening, will be conducted at the teller lines.
  • We ask that all customers wear masks when conducting business in a branch per the statewide order for the use of a mask or face-covering in public by the office of the Governor.
  • Our branches are disinfected daily by a professional cleaning service and our ATMs are sanitized multiple times a day.

The Village Bank has taken steps to protect our community, including:

  • Educating our employees about signs of the virus, safety protocols, and the importance of proper hygiene.
  • Instituting contingency plans with our vendors and partners to ensure services continue to be delivered with no interruption for our customers.
  • Encouraging employees to remain at home if they are not well.
  • Continuing to regularly clean and disinfect all areas of the bank, especially high-touch areas.
  • Convening our internal contingency planning committees regularly to monitor the situation and adapt plans, as necessary.

For the safety of our employees and other customers, we ask that customers refrain from entering our branch offices if any of the following apply:

  • You or someone in your household is being observed for or has COVID-19 (Coronavirus) or
  • You or someone in your household is experiencing or has in the last 14 days any COVID-19 symptoms as identified by the CDC (runny nose, sore throat, fever of 100.4 or more).

If you or someone in your household is suffering from COVID-19 related symptoms and needs assistance with your banking, please call us at (617) 969-4300 and we will work with you to find a solution to your needs remotely.

Appointments Recommended

For customer transactions that may require extra time, e.g. opening an account or sending a wire, we recommend making an appointment prior to coming into the Bank by calling (617) 969-4300. Although not required, this will ensure that we are prepared to assist you in an efficient manner.

Additionally, if you have not yet utilized our remote banking tools, our team would be happy to help you learn more about them. Many standard transactions performed in the branch can be done through Online or Mobile Banking. For a complete guide of the best ways to bank remotely, take a look at our account matrix.

Resources

Stimulus Payments

Part of the federal government’s Coronavirus economic relief package includes Economic Impact Payments to most taxpayers. To find out if you’re eligible, visit IRS.gov/coronavirus. Payments have begun arriving via direct deposit.

If your tax refund was deposited into your bank account through direct deposit, your payment will be deposited to the same bank account as your refund. If the account associated with your direct deposit has been closed, and you have another deposit account with us, we will deposit the money into the open account. If you no longer have an account with The Village Bank, we will send the payment back to the Treasury and you will be issued a paper check at a future date.

To check to see if you have received your payment, simply log into Online Banking or Mobile Banking.

If you would like to sign up for Online or Mobile Banking, visit our website for simple instructions.

If you received your tax refund by check

When available, visit the IRS’s web-based portal at IRS.gov to enter your banking information. Doing so should speed up receipt of your payment. Be sure to have your account number and The Village Bank’s routing number handy: 211371858.

If you take no action, you will receive your payment by check through the mail. However, the U.S. Treasury indicates that payments made by check could arrive as late as August.

Additionally, we urge you to remain vigilant, as there have been many reports of fraudsters who are taking advantage of people. Some are pretending to be government officials who call or email and ask for sensitive information. Others are offering virus treatments that have not been approved, work from home schemes, and more.

Fraud Prevention

The Federal Trade Commission (FTC) has issued an update on potential fraud risks as a result of the coronavirus. To learn more about these risks and ways you can protect yourself, visit the Federal Trade Commission’s coronavirus page.

Let's Get Started

For more information or answers to any questions, please visit our Customer Care Center, use our Contact Form, or call us at (617) 969-4300.

COVID-19 Information

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